Terms of Business | Dog Walking Bags

Terms and Conditions

Welcome to The Loveable Leash Accessories! These Terms and Conditions (“Terms”) govern your use of our website and the purchase of dog walking products through our online store. By accessing or using our site, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you should not use our website.

General Information

This website is operated by The Loveable Leash Accessories, a business specialising in stylish and practical dog walking accessories.

Throughout the site, the terms “we”, “us” and “our” refer to The Loveable Leash Accessories.

Eligibility

To make a purchase on our site, you must be at least 18 years old or have permission from a legal guardian. You must provide accurate and complete information when creating an account or placing an order.

Products and Descriptions

We aim to display accurate product descriptions, images, and pricing.
All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.

Orders and Payments

Prices are listed in GBP and exclude VAT.
Payment must be received in full before an order is processed and shipped.
We accept payments via PayPal.

Shipping and Delivery

We aim to dispatch orders within 7 business days.
Delivery times may vary depending on your location and the shipping method selected at checkout.
Shipping costs are calculated at checkout.
We are not responsible for delivery delays caused by external factors such as couriers, weather, or customs.

Returns and Refunds

You have 14 days from the date of delivery to request a return or exchange.
Items must be unused, in original packaging, and in resaleable condition.
To initiate a return, please email us at loveableleash01@gmail.com
Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
Refunds will be processed within 14 days of receiving the returned product.

Liability

Our products are intended for pet use only.
The Loveable Leash Accessories is not liable for any injury, loss, or damage resulting from misuse or failure to follow usage instructions.
To the maximum extent permitted by law, we exclude all implied warranties and limitations of liability related to our website and products.

Intellectual Property

All content on this website—including product images, logos, text, and designs—is the property of The Loveable Leash Accessories and may not be reproduced or used without written permission.

Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, store, and use your personal information.

Changes to Terms

We reserve the right to modify or update these Terms at any time. Updates will be effective immediately upon posting. Continued use of the website constitutes your acceptance of any changes.

Governing Law

These Terms are governed by the laws of Jersey, and any disputes will be subject to the exclusive jurisdiction of the courts of that location.

At The Loveable Leash Accessories, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you visit our website, make a purchase, or interact with us in any way.

1. Information We Collect

We collect the following types of personal data:

Contact Information: Your name, email address, phone number, and shipping/billing address.
Order Information: Details of the products you purchase, order history, and transaction details.
Payment Information: Processed securely via third-party payment processors (we do not store full credit/debit card information).
Technical Data: IP address, browser type, device information, and pages visited (via cookies or analytics tools).
Communications: Emails or messages you send us, including customer service interactions or product inquiries.

2. How We Use Your Information

We use your personal data to:

Process and fulfil orders.
Provide customer service and respond to your inquiries.
Send you updates on your orders, promotions, or product news (only if you opt in).
Improve our website, services, and user experience.
Comply with legal obligations.

3. How We Store and Protect Your Information

Your data is stored securely on encrypted servers and systems, accessible only by authorized personnel.
We retain your information only as long as necessary to fulfill the purposes listed above, unless a longer retention period is required by law.
All payment transactions are processed through secure, PCI-compliant platforms and we do not retain your card details.

4. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with:

Trusted third-party services that help us operate our business (e.g., payment processors, shipping providers, website hosts).
Legal authorities, if required by law or to protect our rights.

5. Your Rights

Depending on your location, you may have rights to:

Access or request a copy of your personal data.
Correct or delete your information.
Object to or restrict certain types of processing.
Withdraw consent (e.g., unsubscribe from marketing emails).

To exercise your rights, please contact us at: loveableleash01@gmail.com

6. Cookies

We use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can adjust your cookie preferences through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with the revised effective date.